Brian Lewis Resumé
- Master of Science in Information Studies with an emphasis on Information Architecture and user-centered design
- Bachelor of Fine Arts with an emphasis on Graphic Design
- 7 years experience at Adobe Systems, Inc.
- Extensive experience using design and web development software applications.
University of Texas at Austin, School of Information
Master of Science in Information Studies (12/06)
- Focus on Information Architecture, User-Centered Design, Semantic Web Technologies, and
Database Design.
- Additional coursework includes Usability, Knowledge Management Systems, Research in Information Studies, Understanding and Serving Users, Organizing and Providing Access to Information, and independent study on the Open Video Digital Library Toolkit grant project
The University of California, Santa Cruz (Extension Program)
Internet Programming Tasks (7/02), XML Development (4/02), Internet Programming Technologies
(1/02), Java Programming (10/01), Introduction to Programming Using Java (7/01)
The University of Michigan, School of Art
Bachelor of Fine Arts in Graphic Design, Cum Laude (12/92)
Austin Energy, Web/Portal Team Intern
(06/06 - 10/06)
- Created information architecture deliverables for Austin Energy and its clients
- Performed technology research and assessments for future system implementations
- Accessibility research, compliance review, implementation strategy, and implementation
- Performed site wide maintenance tasks and testing
Adobe Systems, Inc., Quality Engineer:
Professional Graphics - Illustration, Web Features
(12/00 - 10/02)
- Test planning, test case creation, test execution and defect verification of the web
related features of Adobe's professional illustration software
- Tested Asset Management (WebDAV), XML Metadata, Adobe Graphic Server interoperability,
SVG creation, and workflow integration with Adobe Photoshop and Adobe GoLive
- Team mentor and administrator of team's test server
Adobe Systems, Inc., Prod. Supp. Manager:
Animation, Web Hosted Apps, Digital Imaging
(11/99 - 02/00)
- Identified, communicated and championed key customer issues based on collecting and analyzing
feedback against volumes, costs, and strategic plans
- Transitioned product support processes from several Geo specific models to a unified
worldwide model
- Defined, tracked, and managed product support requirements and product support deliverables
- Synched all interdependencies within the stages of the product life cycle
Adobe Systems, Inc., Product Support Engineer:
Illustration, ePaper Solutions
(07/97 - 11/99)
- Customer advocate and representative for North America Support in product planning meetings
- Team leader, mentor, and product's technical expert
- Managed and coordinated team's efforts and deliverables with groups throughout the company
Adobe Systems, Inc., Technical Support:
Illustrator, PageMaker, Photoshop, Acrobat, Type
(08/94 - 07/97)
- Technical Lead: Professional Graphics - Illustration (03/96 - 07/97)
- Primary resource for researching, troubleshooting, and documenting issues
- Managed the content of the Technical Support Knowledge Base
- Technical contact for key Public Relations contacts, reviewers, and strategic Alpha testers
Co-Director, UT Student Chapter of American Society for Information Science & Technology
Project Researcher, Open Video Digital Library Toolkit Grant
Teaching Assistant, University of Texas School of Information IT lab
Teaching Assistant, University of Texas Science Technology & Society
Illustrator Instructor, MultiMedia Enterprise
- Adobe professional graphics software (Illustrator, Photoshop,
GoLive, LiveMotion, Acrobat, InDesign, ImageReady)
- Microsoft Visio
- Microsoft Office Suite
- HTML authoring software (Dreamweaver, GoLive, Nvu, BBedit)
- HTML development and Internet Programming (CSS, JavaScript, PHP, MySQL,
XML, XSLT, SVG, Java)
- Operating systems - Windows (Windows XP), Macintosh (OS X), Unix (BSD, Solaris)
- Server operating systems (Windows NT Server, Windows 2000 Server, OS X Server)
- Creative problem solving
- Customer advocacy
- Excellent written and verbal communication skills
- Mentor and team leader experience
- Ability to manage a large and diverse workload
- Project management experience
- Demonstrated strong work ethic
- 5 years technical writing experience for issue database and training materials
- Ability to communicate and negotiate among diverse workgroups
- UTASIS&T, University of Texas at Austin Student Chapter of ASIST, Co-Director (2005-2006)
- ASIST, American Society for Information Science and Technology
- Science Technology & Society, Student Advisory Board (2005-2006)
- The Information Architecture Institute